TopDown Inc. Privacy Policy

Effective Date: April 30, 2024

This Privacy Policy describes how TopDown Inc. ("TopDown," "we," "us," or "our") (and its corresponding brands including but not limited to GAHH Automotive, Robbins, EZOn, Sierra, Sierra OffRoad, CalTrend) collects, uses, and discloses your information when you visit our website TopDownAuto.com (the "Site") or use our related services (collectively, the "Services"). We are committed to protecting your privacy and ensuring that you have a positive experience on our website.

Information We Collect

We collect several types of information to provide and improve the Services:

Information You Provide Directly: This includes information you enter when you create an account, place an order, subscribe to our newsletter, or contact us. Examples include your name, billing and shipping address, email address, phone number, payment information (excluding credit card details, which are processed securely by our payment processor), vehicle make, model, and year.
Information Collected Automatically: When you use the Services, we automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, referring URL, pages visited on our Site, and time stamps. We may also collect information about your interaction with our emails, such as whether you open or click on a link.
Cookies and Similar Technologies: We use cookies and similar technologies to store information and preferences on your computer and improve your browsing experience. Cookies are small text files sent by a website to your web browser. They store information about your visit, such as your preferences and browsing history. You can control your cookie preferences through your browser settings.
 

How We Use Your Information

We use the information we collect to:

• Process your orders and fulfill your requests.
• Provide customer service and support.
• Send you marketing and promotional communications (with your consent).
• Personalize your experience on the Site and with our Services.
• Improve the functionality and content of the Site and Services.
• Analyze website traffic and usage patterns.
• Comply with legal and regulatory requirements.
   

Sharing Your Information

We may share your information with third-party service providers who help us operate the Services, such as payment processors, shipping companies, email marketing providers, and data analytics providers. These service providers are contractually obligated to keep your information confidential and only use it for the purposes we have authorized.

We may also disclose your information if required by law, to protect our rights, or to prevent fraud or other harmful activities. We will not sell or rent your information to third parties for marketing purposes.

Your Choices

You have choices regarding your information:

• Email Marketing: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of any email we send you.
• Cookies: You can control your cookie preferences through your browser settings.
• Account Information: You can access and update your account information at any time by logging in to your account on the Site.
   

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.

California Residents

If you are a California resident, you have certain rights regarding your information under the California Consumer Privacy Act ("CCPA"). You have the right to:

• Know what categories of personal information we collect and disclose about you.
• Request access to the specific personal information we have collected about you.
• Delete your personal information.
• Opt-out of the sale of your personal information (we do not currently sell your personal information).

You can exercise these rights by contacting us at [email protected]

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. We recommend you review the Privacy Policy periodically for any updates.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@TopDownauto.com.