TopDown Inc. Returns Policy

TopDown Inc.’s Family of Brands (GAHH, Robbins, E-Z On, CalTrend, Sierra)

GAHH Automotive

We handle returns on a case-by-case basis with the ultimate objective of satisfying the customer. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably and we hope you will be fair and reasonable with us as well.
To qualify for a return, items must be received back to our facility within 60 days of your original order shipment date (as printed on your invoice). Exchanges must be received within 60 days. All return items are subject to a 10% restocking charge.

Exchange or credit will not be given unless the policy below is followed.

1. Return authorization numbers will be required on ALL returns.
2. Before starting installation, check and compare interior component or top with the one on the car. Be sure the correct part was ordered for that particular car and that the convertible top's plastic windows are free of defects.
3. Merchandise must be in the same condition as received. Merchandise will not be accepted if installation has been attempted.
4. Merchandise must be carefully packaged in the same manner as it was received, with special attention being given to plastic windows on convertible tops.
5. Damages caused by failure to unfasten fasteners prior to putting top in down position are not the responsibility of the manufacturer.
6. Convertible top windows are not guaranteed after installation.

Non-Returnable Items Include:

• cut roll goods such as carpet, vinyl or canvas
• less than a full hide of leather
• special order items
• items that are not in original material and/or color
• discounted or clearance items
• custom ordered colors and materials are NOT returnable
• individual seat components such as Headrests, Armrests, Bottoms, and Backrests

Neoprene Seat Covers Offer Heat Resistance

All non-warranty, returned items must be new and in the original unopened packaging. Items that have been installed, attempted to be installed, or opened are not acceptable for return.To return and item purchased in this store use the button below to begin the process of selecting the item ordered and requesting an authorization number. If you process your return from this website you can better track the status of your return and your refund or exchange. If an item was not purchased from this website please call us at 818-767-6242.

Robbins Auto Top

Individual orders for common products in standard configurations usually ship within 24 hours. Made to order products require approx. two-weeks manufacturing lead-time. FedEx Ground shipping is FREE for consumer orders of $100 or more shipping within the contiguous United States. Free Shipping does not apply to B2B orders.  

Non-Warranty, Non-Defect Return Policy

The following applies only to the original purchaser of products purchased directly from robbinsautotop.com or Robbins Auto Top, LLC by phone, and is applicable to non-warranty, non-defective products that are clearly listed on your receipt of purchase. 

(For warranty claims or to report a defect, visit our Warranty page.)

Special orders and orders for non-standard color products cannot be modified, canceled, returned, or exchanged after order placement. (If you need help identifying the correct item prior to purchase, please call)

Returns must be initiated within 45 days of the purchase (invoice/receipt) date.

All returns require a Return Material Authorization ("RMA") number issued by Robbins Auto Top, LLC (Robbins Auto Top).  It is the responsibility of the purchaser to obtain an RMA number prior to returning a product. Any item returned without an RMA number may be rejected. Your RMA number must be clearly written on the outside of the package.  To obtain an RMA number contact Robbins Auto Top using the contact information below.  Note that not all products are returnable.

Your returnable product along with a copy of your original Receipt of Purchase must be returned directly to Robbins Auto Top.  Returns are subject to a 20% restocking fee. Returned products must be received in new condition, in original unopened packaging with all originally included miscellaneous parts and accessories. Shipping method and costs are the responsibility of the purchaser.

To request return assistance please contact Robbins Auto Top customer service.

CalTrend

Your satisfaction is our number one priority. If you are not 100% satisfied with your purchase, just return the seat cover within 30 days of shipment for a replacement or refund.

Return Period

• Items can be returned within 30 days of receiving the shipment.
• All returned items require a Returned Goods Authorization number (RGA). See Return Procedures and Policies below for more details.

Return Procedure

• Before returning any item please call 1-800- 846-8621 or email support@caltrend.com to receive instructions and a Returned Goods Authorization (RGA) number.
• No returns will be accepted without an RGA number. Please have your PACKING LIST number and full contact information available, along with the reason for your return.
• Merchandise must be in new, unused and resalable condition. Items must be shipped back in the original packaging and contain all seat covers pieces.
• All returns must be shipped back in the original carton with the RGA number clearly marked on the outside of the box. Once the shipment is made, please email or call us with the tracking number.
• Seat covers returned without prior approval will not be accepted.
• We do not reimburse for any installation, removal, labor or any other incidental charges.

Return Policies

• Refund Time
  Refunds will be credited within 7-14 days after we receive and inspected the seat covers.
• Restocking Fees
  A 15% restocking fee (except where noted) will apply for returns that are not the result of manufacturing error or a defective product.

Cancellations/Refused Delivery

• You may cancel your order free of charge at any time before it ships.
• If you cancel an order after it ships or refuse delivery (except for deliveries refused due tomshipping damage), it will be treated as a return and will be subject to restocking fees.

Sierra

If a part fails, the purchaser must contact us to determine if the failed part is covered under the terms of this warranty. If a Warranty Claim is necessary, then Sierra will issue a Return Material Authorization ("RMA").  If it is impractical for the purchaser to return the item, then the purchaser may contact Sierra Technical Assistance Help Desk to determine warranty eligibility.  It is the responsibility of the purchaser to obtain an RMA prior to returning the defective part to Sierra. 

The defective part, along with a copy of the original Bill of Sale and the Sierra issued RMA#, must be returned PREPAID to Sierra. Please write the RMA# on the outside of the box.  After determining the validity of the warranty claim, Sierra will ship a replacement part prepaid. Labor costs to replace defective parts are the responsibility of the purchaser.

CONDITIONS AND LIMITATIONS

If you are returning an item under, please note that our warranty is subject to certain conditions and limitations including, but not limited to, the following:

• Any part of an Sierra top that is found to be defective under the terms of this warranty will be repaired or replaced using either new or reconditioned parts at the discretion of AutoTopsDirect.com.
• In determining what constitutes a failure under the terms of this warranty the decision of Sierra shall be final.
• This warranty is extended to the original purchaser only and is not transferable to subsequent purchasers.
• Sierra does not accept any responsibility in connection with the installation of any of its products by its dealers or agents.
• Sierra does not undertake responsibility to any purchaser for warranty express or implied by any of its dealers, distributors or agents beyond that which is contained herein.
• Without regard to an alleged defect of its products Sierra under any circumstances does not assume responsibility for loss of time, inconvenience, revenue, or other consequential damage including, but not limited to, expenses for telephone, food, lodging, travel, loss or damage to the vehicle the products are installed on or loss or damage to personal property of the purchaser or user of the products.
• Sierra reserves the right to make changes in the design of, improvements of, or warranty of its products without imposing any obligation upon itself to provide the same for any products therefore manufactured.
• Some jurisdictions do not allow limitations on or exclusions to warranties, therefore some of the exclusions may not apply to you. This warranty affords you specific legal rights. You may have other legal rights that may vary from jurisdiction to jurisdiction.

Please contact Sierra customer service to return an item.

All other brands

When items ship directly from the manufacturer:

The manufacturer’s return policy will apply to the order and a 10% restocking fee will be applied and the customer is responsible for the cost of the return shipment.

When the item ships from the warehouse:

we will not accept any returns after 30 days. Special order items cannot be returned under any circumstances. Returned items must be in new, unused, re-sellable condition, with all pieces included. All returns are subject to approval by TopDown Inc. All return shipping is the responsibility of the client - all return shipments must be insured, and any loss/damage claims must be filed by the client. TopDown Inc. will not accept returns on: coilovers, electronics, engine internals, turbochargers, superchargers, and turbocharger kits. When approved for inspection, a return will be issued a Return Merchandise Authorization (RMA) number which must be clearly noted on the shipping waybill and packaging. Any incoming shipments without an RMA number will be refused. Items that are approved for return and sent back within 10 days of delivery will not be charged a restocking fee. After 10 days, accepted returns are subject to a fee consisting of 5% of the item cost. A $10 repackaging fee will be applied to any returns without acceptable packaging.

Refused Shipments:

If a shipment is refused and is returned to the warehouse by the carrier, the client will be billed any return shipment fees as well as the cost to resend the shipment. This includes shipments where the carrier is unable to deliver after multiple attempts.