Robbins Replacement Convertible Top Mazda Miata MX5 1990-2005 Factory Style with Defroster Glass Window no zipper with rain rail

Robbins Auto Tops - Limited Warranty

Effective April 1, 2020

All Robbins convertible Tops, Glass and *Plastic Windows, Tonneau Covers, Headliners, Top Boots and related products are guaranteed to be free of defects in materials and workmanship at the time of shipment from our plant. We offer limited warranties for our products of up to 5 years for Tops and Glass Windows and 1-year for Tonneau Covers, Top Boots and Headliners. Warranty periods are based on the type of topping in which our product is made, and the length of time our product has been professionally installed. We guarantee our workmanship and offer protection against failure in toppings such as cracking, delamination, severe discoloration (except where noted for specific toppings) during the limited warranty period. All warranty consideration is based on the date of original purchase and/or installation, except where otherwise specified. The warranty period does not extend upon installation of warranty replacement products. See “Replacement Labor Allowance” segment below for information regarding warranty replacement Replacement Labor Allowance.

Our Warranty does not cover damage caused by failure to properly operate a convertible top or product by not following the procedures outlined in your owner’s manual. Our warranty furthermore does not cover any damage caused by abuse whether accidental or intentional, damage caused during installation of our product, damage resulting from failure to replace pads, side cables, rain rails or other necessary components, or by use of improper cleaning techniques and/or products. Warranty is void if sewn in tag with Serial Number is removed from the product.

Glass Windows

There is no warranty against breakage of glass windows, defroster connectors, or defroster grid lines once installation has begun, since we have no control over the use and treatment of glass windows during or after installation. We do however offer a 5-year warranty (Product Only) against failure of the bond of the topping to the glass. Folding Glass windows that use our Flex-Hinge, U.S. Patent 4,799,727 are conditionally covered under our limited warranty from the date of installation. See “Replacement Labor Allowance” segment below for information regarding warranty replacement Replacement Labor Allowance.

Notice: Application of window tint to glass windows voids our warranty. Window tint (or the installation process) can damage heater defroster grid lines, may cause premature glass to fabric delamination, or other damage.

Plastic Windows Products

We offer no warranty against scratches, cracking, hazing, blemishes, or discoloration for Plastic Windows, because no press-polished plastic is available to us which can withstand the harmful effects of UV and atmospheric chemicals over time, and we have no control over use and treatment of plastic window products during or after installation. Our warranty furthermore does not cover age spots which may result from prolonged storage while packaged (not installed.) Products made with plastic windows cannot be returned or exchanged after one year following the date originally shipped from our factory.

We do however offer a 1-year warranty (Product Only) against failure of the bond of the topping to the plastic. It is advised not to operate plastic window convertible tops in temperatures below 41°F (5°C) as it will cause the plastic window to crack. Consult our Tradition of Excellence Brochure or website for proper cleaning techniques for plastic windows.

Headliners, Top Boots, Tonneau Covers

We offer a 1-Year Warranty (Product Only) for these products regardless of the type of topping or headlining material in which they are made, unless specified otherwise at time of purchase. We do not offer Replacement Labor Allowance for these products.

Warning

Damage caused by failure to properly operate a Convertible Top, Tonneau Cover, etc. is the sole responsibility of the purchaser. Most damage of this nature occurs when convertibles are loaned to friends or relatives who are unfamiliar with convertibles. An example of this type of damage is when late MGB tops tear because the fasteners were not released before the top was lowered. The most common cause of Glass Window breakage is obstruction of the glass during raising or lowering. Before lowering any Convertible Top make sure the storage compartment is free of any foreign object such as beach towels, school books, toys, etc. In convertibles with soft wells (pouch type storage compartments) be sure nothing is underlying the well, and that everything in the trunk is secured. (Spare tires, tools, cartons, etc., can shift and cause problems the next time the top is lowered or raised.)

Other causes of glass breakage can be metal top frame components which are out of alignment. If you notice any irregular movement, stiffness, or other problem in lowering or raising your top, immediately take your convertible to a reputable automotive Trim and Upholstery Shop, or if your convertible is still under new car warranty, to your dealer to have the frame mechanism inspected. Another cause of Glass Window breakage in late model convertibles is poor design of rear seats. Over time in some newer convertibles, the rear seat back backrest can be bend, and as a result Glass Window can snag on the rear seat backrest and shatter when the top is raised or lowered. We recommend strongly that you always watch carefully as you raise and lower your convertible top and glass rear window to avoid experiencing the sorts of problems described.

Exclusions from Limited Warranty

Knots and Minor Blemishes, Direction of Weave in Cloth Toppings: Small knots and blemishes can occur in all cloth toppings due to limitations in the capabilities of the looms which weave the cloth. We have no control over minor blemishes that topping manufacturers such as Haartz deem “within tolerance”, therefore products cannot be returned or replaced due to such blemishes.
We cut our tops to obtain optimum stretch for decks, quarters and reinforcements to insure proper fit and long service life. However, when we cut cloth toppings with directional weaves such as the twill weaves used in our Sun-Fast "G", Twillfast, or German Cloth toppings, decks and quarters may have weaves cut in different directions to obtain proper fit for our products.

Normal Color Fading and Shrinkage: All vinyl and cloth convertible toppings will experience some degree of color fading and normal shrinkage over time. Robbins cannot be held responsible for this unavoidable aging process.

Damage Caused by Defective Top Frames, Installation, Flawed Design by OEM Manufacturers: Robbins is not responsible for damage to our products, or to the vehicle on which they are installed, resulting from worn, bent, broken, or otherwise defective top frames; worn, defective or missing pads, straps, tension cables, deep well liner, rain rail, weather-seals, or other components. Many convertible models have problems which are inherent in the basic design, for which we cannot be held responsible. Vehicle manufacturers generally release TSB's (Technical Service Bulletins) outlining inherent problems with vehicles and recommend solutions. TSB’s may be obtained from an authorized dealer or third-party source such as AllData.com. Robbins furthermore is not responsible for damage caused by improper installation procedures.

Improper Cleaning, neglect or Abuse: Any damage to our products caused by improper cleaning techniques, use of inappropriate cleaning solutions, damage caused by customer neglect or abuse whether accidental or intentional, is the sole responsibility of the purchaser.

Zippers, Fasteners and other Hardware: Always treat zippers and fasteners with care since No Warranty is available from zipper or fastener manufacturers. Always unlatch top at front before unzipping, or zipping window closed on any convertible top, glass or plastic window, unless instructed differently in an Owners Manual or Installation Guide such as for our Miata tops with glass windows. We can guarantee only that zippers, fasteners and other hardware are free of defects at the time of shipment, since we have no control over the use of these items during or after installation.

Thread: Threads, other than black, currently offered do not offer the color fastness of convertible toppings and will fade over time. Our black thread offers the highest resistance to fading over any black thread in use but may fade slightly over time.

Additional Terms and Conditions

Any alteration, modification, substitution of components, etc. that in any manner alters the appearance or the way in which our products function, automatically voids our Warranty protection. Robbins limited warranty applies to the original purchaser of our products. Any sale or transfer of the vehicle to another party may void our warranty. The warranty card included with the product should be completed and returned to Robbins Auto Top. For the Limited Warranty to be valid you must retain your retail receipt(s) of purchase, and installation from the automotive trim and upholstery shop clearly indicating the ROBBINS product which was PROFESSIONALLY installed on your vehicle. The receipt(s) must be submitted with any warranty claim. Warranty is void if sewn in tag with serial number is removed from the product.

Robbins cannot be held responsible for damage caused by Acts of God such as hurricane, flooding, hailstorm, tornado, earthquake, etc. There are no additional warranties or guarantees expressed or implied, beyond what is described above. We furthermore do not authorize others to make any claims of merchantability, warranty, fitness, etc., of our products other than what is described herein.

To help ensure proper fit and finish, and protect the convertible owner’s investment, Robbins products should be installed by Professional Installers only. Professional Installers have the tools, skills, adhesives, knowledge and experience to install our products correctly. The Installation Guidelines supplied with some of our products are not complete step by step instructions—they alert professional installers to special steps that are required when installing specific products. Installation Guidelines are not offered for all products. Technical Support is offered only for Distributors and Professional Installers. Technical Support does not offer step by step installation guidance. Robbins Auto Top cannot be held liable for any damage or injury sustained while installing our products. To find a Preferred Installer near you visit www.robbinsautotop.com and click on the “Installers” link.

Convertible Owner Warranty Claim Procedures

Our policy is that any warranty adjustment made will be based on the length of time our product has been installed (from the date of installation to the date the claim is submitted to Robbins.) Claims cannot be made retroactive. Should a defect be found in our product, the convertible owner must immediately submit a warranty claim to the automotive specialist where our product was purchased and/or installed. The automotive specialist will in turn have the claim immediately forwarded to Robbins Auto Top.

Products in which a defect is found will be repaired or replaced at the discretion of Robbins Auto Top. While not required in all instances, Robbins Auto Top reserves the right to require that any item for which a warranty claim is filed be returned to us for inspection (or Field Destroy Proof provided if authorized) before any warranty adjustment is allowed. A copy of your retail receipt(s) from the automotive trim and upholstery shop which installed our product on your convertible, and receipt from the automotive specialist from which it was purchased—if different, clearly stating the sale/installation of the Robbins product reported, and it’s serial number, must be submitted with your Warranty Claim. Warranty is void if sewn in tag with serial number is removed from the product. We stand behind our products, and while we must protect against abuse and negligence, customer satisfaction is the number one priority of our warranty policy.

Upholstery and Trim Shop Warranty Claim and Return Procedures

1. Each Robbins manufactured product has Serial Number label on the product, shipping box, and a Serial Number Tag sewn into product. Peel the barcoded SN label from the product and attach it to the customer’s receipt, or clearly write the serial number the customer’s receipt.
2. Should a defect be found in one of our products, immediately contact the Distributor (Robbins, if direct) from which our product was purchased and provide them with a detailed description of the problem, part number, serial number, date of installation, copy of invoice/receipt of purchase, and year-make-model of vehicle on which the product was installed.
3. Your distributor (if applicable) will contact Robbins and provide us with a completed Warranty Request Form containing the information you provided them with, along with the name, address, telephone number of your shop, and their invoice/receipt of purchase. Robbins will review the information immediately and take appropriate action. If the product is to be returned and/or replaced a Return Authorization Number (RMA) will be issued to the distributor to relay to your shop.
4. Robbins pays Ground Shipping for replacement products shipping within the USA only. Replacement products shipping within the 48 contiguous states *will include a Return Shipping Label, to expedite the return of products for inspection and warranty closure. The Return Authorization Number must be clearly written on the box and on all related documentation sent with the returned item. Returning the warranty card packaged with a warranty replacement product does not establish a new warranty. *Return Shipping Labels are only offered where Robbins is presumed to be at fault. All credits are dependent upon results of Robbins’ product review/inspection.
5. To obtain credit, Trim Shop must provide invoice/receipt of purchase from their Distributor or Robbins, a copy of the retail receipt to the vehicle owner and return the product to Robbins with the RMA number written on the box. Failure to provide invoices and receipts results in no credit being issued. Photographs may be required to substantiate claims upon requests for RMA numbers and before issuing credit.
6. Unused products must be folded carefully and returned in the original or Robbins provided box, in the same manner in which it was received. Special attention must be given to products with plastic windows. Protect both sides of window with tissue, and fold without creasing window.
7. Glass windows must be carefully packed with bubble pack and returned in original or Robbins provided box to avoid breakage.
8. All fasteners, parts and other hardware must be returned with our product.
9. All returned products are inspected before any credit is issued and are subject to a minimum 20% restocking charge.
10. Any item that we’ve sold fewer than 8 of within 12 months of the return request are not eligible for return.
11. Items manufactured more than two (2) years prior to the date of the return request are not eligible for return.
12. Robbins will not accept return of items without a Return Merchandise Authorization (RMA) number, or items shipped to us Collect. Either would not be processed and is subject to refusal or return to sender 

 Replacement Labor Allowance

Replacement Labor Allowance is offered for warranty claims filed within the first 18 months after installation of our product, after the item has been returned to Robbins for inspection and the warranty claim validated. No Replacement Labor Allowance will be issued for warranty claims filed after the 18th month following the date of installation of the originally purchased product. It is the Trim Shop’s responsibility to claim any Replacement Labor Allowance. Replacement Labor Allowances must be taken within 90 Days after the date we receive the warranty claim, after which time the warranty claim will be closed. Replacement Labor Allowance is not offered for replacement of products which were not originally installed by a professional trim shop. All Warranty Claims will be closed 90 days from the date the claim was opened.

Management reserves the right to reject a warranty claim on the basis of excessive age and or due to the condition of an item at the time it was sold by our business customers. If you are concerned about the manufactured date and or age of product you have been holding in your stock for an extended period of time (ex. excess of 5 years for glass or no window tops and 3 years for all plastic window products), please contact us for feedback and our recommendations.